Terms & Conditions

A note about Wakatobi

Many thanks for considering Wakatobi and/or Pelagian as a destination for your forthcoming vacation.

We are continually enchanted by the richness of the natural environment around us, and our desire to share this pristine destination with the world has meant that over the last quarter-century we have been working extraordinarily hard to develop the infrastructure of the very remote island we call home.

Unlike a city-hotel where all public utilities are provided to the doorstep by the municipal council, we began with a blank slate, and as our small company has developed and evolved, we have been able to install myriad improvements.

The first seven years of our existence enabled us to develop the essentials: the basic buildings; the installation of a reliable 24 hour electricity supply; a water-reclamation plant; our waste-water processing gardens and waste management systems; and of course, the collaborative community agreements to protect and preserve the precious natural environment into perpetuity.

To these solid foundations we have since added a 5-star kitchen; a fleet of boats to ensure a reliable supply chain; more luxurious accommodations; and even our own private mile-long paved airstrip to facilitate easy arrival and departure for you, our valued guests.

Over time, the elaborate platform we have built has been complemented by well-honed service delivery and additional luxuries, and we are now incredibly proud to be able to deliver the most guest-centric dive vacations that money can buy.

We have chosen to keep our operation small and exclusive. While a higher guest capacity could potentially lead to economies of scale becoming easier for us, we feel higher guest numbers would detract from the tranquility of this island hideaway.

The trust you place in us by securing your booking in advance, and following the payment schedule detailed on your invoice enables us to maximize our limited occupancy, and thereby maintain the viability of our small business.

Any payment made prior to service delivery constitutes acceptance of the stated terms and conditions.

Flight dates, package prices and terms and conditions are subject to change at any time without prior notice.

All inclusions are subject to substitutions.

Individual Bookings

Group Bookings

INDIVIDUAL BOOKING TERMS & CONDITIONS

1.0 TERMS AND CONDITIONS FOR INDIVIDUAL BOOKINGS

1.1 Payment Terms:

Individual Bookings are subject to the following Payment Terms:

Upon placing a booking, an invoice will be issued for the Resort / Yacht package, the Diving / Snorkelling inclusions, and the round-trip air transfers.

A deposit payment of 25% of the total value of the booking will be required within 10 days of issuing the invoice.
The remaining balance payment will be due to arrive with us no later than 90 days prior to the package departure date.

We offer an incentive (worth 2% of the invoice total) to those clients who meet the payment schedule, and settle by (international) bank transfer.

All Payments should be transacted in US Dollars, except by prior arrangement.

We are unable to block spaces indefinitely without the security of timely payments. As such, in certain circumstances, in the event payments are not settled by the payment due date (as outlined above), we retain the right to amend / cancel a reservation, without refund.

1.2 Early Payment terms:

Individual Bookings are entitled to the following Early Payment Incentives for settling ahead of the usual payment schedule, (as outlined above):

Early Payment Incentives are offered to those clients who settle in full, in one single transaction by a pre-agreed payment due date, and settle by (International) Bank Transfer.

Early Payment Incentives are offered on the costs of the Resort / Yacht package, the Diving / Snorkelling inclusions, and the round-trip air transfers.

We offer an incentive worth 5% of the package price (inclusions as above) for any payments received in full more than 12 months prior to the package departure date.
We offer an incentive worth 4% of the package price for any payments received 9 – 12 months prior to the package departure date.
We offer an incentive worth 3% of the package price for any payments received 6 – 9 months prior to the package departure date.
To those guests who choose not to pay in advance, and benefit from the early payment incentives outlined above, we offer an incentive worth 2% of the package price. This reduction is offered to guests who settle the 25% confirmation deposit on time, and transfer the balance payment to arrive with us no later than 90 days prior to travel. (This incentive applies to payments made by (International) Bank Transfer only, and is offered instead of the 3%, 4% or 5% reductions outlined above (for an early payment). This 2% reduction is not offered in addition to the 3%, 4% or 5%.)

1.3 Cancellation policy:

Once in a while, circumstances in the lives of our guests may prevent their travel at short notice. Due to the way our operations work, we are invariably unable to re-sell such spaces, and depending on the notice offered with a cancellation, we levy a graded cancellation charge.

While we sympathise with guests, we are not in a situation where we can be held responsible should a problem befall our guests in advance of travel. Rare is the case our guests are left nursing a financial loss as in almost all cases, a comprehensive travel insurance policy can be called upon to reimburse any such expenses.

Cancellations made after payment of the initial 25% confirmation payment has been received, and in advance of 91 days prior to the package departure date are subject to a cancellation charge of 50% of all monies received. (50% of all monies received should equal 12.5% of the invoice total).
Cancellations made between 46 – 90 days prior to departure are subject to a cancellation charge of 25% of the invoice total (25% of the invoice total should be equal to the value of money received at the time the booking was placed).
Cancellations made 45 days or fewer prior to the package departure date forfeit all monies paid.

We strongly recommend that all guests protect their investment by securing a fully comprehensive travel insurance policy.

We pledge that we will invest all funds the company receives through cancellation charges into our ground-breaking Collaborative Reef Conservation Programme.

Terms and conditions for promotions and incentives

The validity of the promotion is absolute – bookings placed after the stated expiry date will be ineligible for the incentive.
Promotional incentives are non-transferrable, unless otherwise stated, and have no cash value.
Promotional incentives in the form of credit are offered once for each complete room booked, unless otherwise stated.
Accommodation upgrade vouchers are offered one for each complete room booked, unless otherwise stated.
Promotional incentives cannot be applied retroactively to bookings already deposited.
Peak-season bookings (Christmas and New Year) are excluded from the period of validity.
Specific promotional incentives cannot be used in conjunction with any other offer.
Wakatobi Dive Resort reserves the right to alter / substitute / retract / withdraw a promotional offer at any time.

Terms and Conditions are subject to change.

Liability waiver

Our liability waiver form may be downloaded here.